Terms & Conditions

Welcome

Welcome! By browsing this website or purchasing any products or services from us, you agree to the Terms & Conditions outlined below.

Please read these carefully before placing an order. By completing a purchase, you acknowledge that you have read, understood, and accepted these terms. FREO reserves the right to update or amend these Terms & Conditions at any time without prior notice. If you have any questions, please contact us before making a purchase.

Commission Artwork

A 25% non-refundable deposit is required to secure all custom commission bookings.

The remaining balance must be paid in full before delivery or prior to shipping. Work on your commission will not be completed or dispatched until final payment has been received.

Shipping

• Orders are shipped using Australia Post or another trusted courier service.

• Unframed artwork is typically dispatched within 72 hours of payment.

• Framed artwork is made to order and is generally dispatched within 7–10 business days after payment has been received.

• A flat-rate shipping fee of $10 AUD applies to online orders unless otherwise stated.

• Please ensure your shipping details are correct before completing your purchase. Once an order has been dispatched, we are unable to change the delivery address. Any costs associated with resending an order due to an incorrect address will be the responsibility of the customer.

• If a parcel is returned to us because delivery could not be completed, we are happy to resend it once additional postage has been paid.

• If you require Express Post, please contact us before placing your order.

For shipping enquiries, email freosart@gmail.com or call 0456 166 971.

Returns & Exchanges

We want you to be happy with your purchase. Every artwork is professionally photographed and described as accurately as possible, including its size and dimensions.

Please note the following:

• Custom commissions, made-to-order artwork, and framed prints are non-refundable.

• Ready-made artwork, canvas prints, prints, and merchandise may be exchanged within 14 days of purchase, provided the item is returned in its original condition.

Refunds will not be issued for change of mind.

Damaged Items

All artwork is carefully inspected and securely packaged before being shipped.

If your order arrives damaged, please contact us within 7 days of receiving your parcel by emailing freosart@gmail.com. Please include photographs of the damage and your order details so we can arrange a replacement or suitable solution.

Pricing

All prices displayed on this website are in Australian Dollars (AUD).

FREO reserves the right to update prices at any time without notice.

Payments

We accept all major credit cards and other payment methods available during checkout.

If you would like to pay via direct bank transfer, please contact us at freosart@gmail.com before placing your order.

Orders will only be dispatched once payment has been received in full.

Privacy

Your privacy is important to us.

Any personal information you provide, including your name, address, phone number, and email address, will only be used to process your order and communicate with you. Your information will never be sold, rented, or shared with third parties except where required to complete your order or by law.

Website Security

Our website uses secure encryption technology to help protect your personal information during checkout.

Payment information is processed through secure payment providers. FREO does not store or retain your credit card details.

Copyright

All artwork, images, designs, and content displayed on this website are the exclusive property of FREO.

ABN: 92 483 944 679

No artwork or content may be copied, reproduced, distributed, or used in any form without prior written permission. All works are protected under Australian copyright law and applicable international copyright laws.

Contact

FREO

Email: freosart@gmail.com

Phone: 0456 166 971